Privacy Policy

Last updated: September 2026

At Beau Floral, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order, make an enquiry or otherwise interact with us.

Information we collect

We may collect personal information that you provide to us when you place an order, contact us or use our website. This may include:

  • Your name

  • Email address

  • Telephone number

  • Billing and delivery addresses

  • Order and delivery information

  • Details you provide when contacting us or making an enquiry

  • Information relating to the recipient of an order, such as their name, delivery address and any message you ask us to include

Payment information is processed securely by our payment providers. Beau Floral does not directly store your full payment card details.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information and information about how you use the website.

How we use your information

We use your personal information where necessary to:

  • Process and fulfil your orders

  • Arrange collection or delivery

  • Contact you about your order, including where we need to confirm delivery details

  • Respond to enquiries and provide customer service

  • Process payments and refunds

  • Maintain our business and financial records

  • Improve our website, products and services

  • Prevent fraud and maintain the security of our website

  • Comply with our legal and regulatory obligations

Where you have given your consent, we may also use your information to send you marketing communications. You can unsubscribe from these communications at any time.

Our legal basis for using your information

Under UK data protection law, we must have a lawful reason for processing your personal information.

Depending on the circumstances, we may process your information because it is necessary to fulfil a contract with you, because we have a legitimate business interest in doing so, because we need to comply with a legal obligation, or because you have given us your consent.

Sharing your information

We do not sell or rent your personal information.

We may share information with trusted third parties where necessary to operate Beau Floral and fulfil your order. These may include:

  • Website and ecommerce providers

  • Payment processors

  • Delivery or courier services

  • IT, website and hosting providers

  • Professional advisers, such as accountants

  • Other service providers who help us operate our business

We only share the information reasonably necessary for those providers to perform their services.

Our website and online store are operated using Squarespace. Information submitted through the website may therefore be processed by Squarespace in accordance with its own privacy and security practices.

Delivery recipient information

If you place an order for flowers or a gift to be delivered to another person, you may provide us with their name, address, telephone number and other delivery information.

You are responsible for ensuring that you have the right to provide this information to us. We will use the recipient's information only where reasonably necessary to fulfil and deliver your order or resolve any delivery-related issues.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, responding to enquiries and meeting our legal, accounting and tax obligations.

When we no longer need your information, we will securely delete or anonymise it where appropriate.

Cookies

Our website may use cookies and similar technologies to help it function correctly, remember preferences, understand how visitors use the website and, where applicable, support marketing and analytics.

Some cookies are necessary for the website to operate, while others may require your consent.

You can manage your cookie preferences through the cookie settings available on our website and through your browser settings.

Keeping your information secure

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no online service or method of electronic storage can be guaranteed to be completely secure.

Your rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information in certain circumstances

  • Ask us to restrict how we use your information

  • Object to certain uses of your information

  • Withdraw consent where we rely on consent to process your information

  • Request the transfer of certain information to you or another organisation

If you would like to exercise any of these rights, please contact us using the details below.

You also have the right to raise a concern with the UK Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.

Third-party links

Our website may contain links to other websites or services. Beau Floral is not responsible for the privacy practices of third-party websites, and we recommend reviewing their privacy policies before providing personal information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements. Any updated version will be published on this page.